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Cloud Software Group

Job Description>


Role : Associate Support Engineer


Responsibilities


  • Strong troubleshooting and analytical skills. 1-3 years of relevant technical customer support experience focused on debugging software issues beneficial.
  • Experience of programming languages (JAVA/ C/ C++/.Net) and debugging skills.
  • Experience of Linux and Windows operating systems and ability to simulate/ debug problems on these.
  • Knowledge of several of these technologies: Business Intelligence/Analytics tools, J2EE, JMS, XML/ XPATH, web services, web development, app/ web servers, networking, TCP/ IP, HTTP, REST/ SOAP will be an added advantage.
  • Knowledge of databases (Oracle /SQL Server / DB2) and proficient in writing / analyzing SQL queries.
  • Fluent English with excellent verbal and written communication skills. Other additional fluent European languages welcomed in our international environment.
  • Comfortable with a high-volume workload with the ability to multitask and prioritize.
  • Ability to self-motivate and work with a can-do attitude even when it seems like an issue cannot be fixed.
  • Willing and available to deal with critical issues outside of business hours.
  • May need to work in the following shifts on a rotation basis:
  • APAC / Early morning shift (~4:30 am - 1:30 pm IST)
  • EMEA shift (~12:30 pm - 9:30 pm IST)
  • US East shift (~3 pm - 12 am IST)
  • US West or night shift (~9:00 pm - 6 am IST).



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