Zycus

Job Description>

Role : Product Technical Analyst

Responsibilities

• Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay).
• Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns.
• Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction.
• Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes.
• Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing.
• Evaluate and suggest innovative solutions and workarounds for customer requirements.
• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
• Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Qualification

• Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT.
• Experience Level: 0-1 years.
• Strong written and verbal communication skills.
• Willingness to work 24*7 shifts .
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Ability to collaborate with various internal and external stakeholders.
• Ability to learn, execute and excel. Multitask and work with priorities.