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Ciena

Job Description>


Role :Graduate Assoiates


Responsibilities


  • Automate data collection and issue resolution
  • Provide remote technical support on identified CIENA products 24x7 when required. On call duty includes evenings and weekends.
  • Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found
  • Utilize debug tools as well as lab research to aid Customer's technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
  • Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training
  • Contribute to publishing of MOP/ISB/FSB documents.
  • Contribute to knowledgebase (KCS)
  • Perform a Customer Lead Engineer roll for specific customers
  • Resident Engineering functions on-site or remote
  • Travel to customer sites and Ciena locations globally


    Qualification

    • Bachelor's degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
    • Experience automating tasks using scripting languages such as JavaScript and Python
    • Foundation knowledge of the operation of fiber optic transport and/or switching equipment.
    • Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
    • Basic problem solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.
    • Proficiency with various office software applications including Microsoft Outlook, Microsoft Word, and Excel
    • Ability to analyze, trouble-shoot and resolve problems
    • Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
    • An understanding of transport and switching systems for telecommunications applications and Optical Networking
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    • Familiar with various types of test equipment for optical and protocol testing
    • System level trouble shooting on fiber optic telecommunications transport and switching equipment.
    • Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required
    • Knowledge of computers, data communications, Linux and IP network experience would be a benefit.
    • Experience with network management systems would be beneficial
    • Strong background in relationship building and Customer focus
    • Team player
    • Ability to deal with stressful situations
    • Must have the ability to communicate in English language both verbal and written


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